Even in these days of text and e-mail, the telephone remains the main point of contact with another person and your first impression of your attitude is how your telephone is responded to. If the caller is unprofessional, his last impression might be too! How to professionally reply to the telephone.
Quickly Answer Calls:
This takes 6 seconds to average. It’s about 30 seconds if you let the phone ring 5 times. Choosing to get people out of the guard quickly. The call on the 3rd ring is a good practice.
Be Warm and Welcoming:
You can express more feelings than your speech during a telephone call. Keeping a warm and friendly attitude can, therefore, give the callers a positive impression.
Introduce Yourself and Your Business
During a telephone call, you will express more emotions than your words. The callers can, therefore, have a positive impression by maintaining a warm and friendly attitude.
To communicate clearly with callers, you need many key elements including articulating your words, keeping an outstanding attitude, slowing down and talking.
Ask before you put people on hold
The call and confusion about what is happening will agitate people. It is important to set expectations for a call. So let them know what to expect if you put somebody on hold or transfer them.